To improve customer benefits from January 28, 2024, we will update and adjust the Refund and Return policy according to the ratio for some specific cases as follows:
Case 1. Defective product:
– Torn, printing error, wrong color, wrong product sent: 100% refund or resend new product (depending on customer’s intention).
Case 2. Order lost during shipping
– 100% refund or resend new product (depending on customer’s intention).
Case 3. Customers are not satisfied with the quality (Product images and quality are clearly publicized):
We will carefully review each case and support refund depending on each case and customers do not need to send the product back.
Case 4. Customer is not satisfied with fast shipping:
– If the delivery deadline announced in the delivery policy page is exceeded: We refund the fast shipping fee to the customer (note: if the customer orders on Saturday and Sunday, the fast shipping delivery time may vary). May be 1-2 days later)
Case 5. In case the customer wants to return the goods (not for reasons related to the product, but because the customer changed his mind when receiving the goods):
Please choose your size carefully before you order, we don’t accept to exchange the size, or exchange product unless otherwise we send the wrong size or wrong products. Because every product we ship is Printed on demand. Each product is unique and has special value to the person who ordered it, and cannot be sold to another person. You can only change size or color within 12 hours of placing your order by providing us with your order number via email: support@teamcraze.com.
Case 6. The customer provided a missing address, or an incorrect address that prevented successful delivery:
Contact email: support@teamcraze.com to provide information, we will consider sending the product back to you.
In addition to the cases mentioned above, the remaining cases will be supported according to the following our policy.
Mason Walker Verified
Good quality and nice 3D printing on t-shirt, but low delivery
Liam Hernandez Verified
I decided to ‘ditch’ the “Ugly Sweater” vibe and seek out a NEW shirt that was hip and somewhat popular. I combed the internet with some keywords. I found this AMAZING Yeti button-down from OWL OHH. The sad part about this order was the shipping. I ordered this shirt just prior to Thanksgiving, as the first Holiday party was for December 9th. I missed out having this shirt for that party and one other on December 19th. I received this shirt Wednesday, December 20th. I was bummed to not wear for those two events, but I love this shirt and can not wait to wear it for the remainder of the holiday season.
George Gagliardi Verified
Good quality and nice 3D printing on t-shirt, but low delivery
James Thompson Verified
This shirt is fantastic! Lots of people love it, and I even loaned it to a friend of mine who wore it during his concerts! I have now bought him one for himself (and the group signed my original one and gave it back!)
Olivia Anderson Verified
I go around the world wearing my shirts, girls love me!!!
Michael Miller Verified
Beautiful art, positive comments from others, comfortable shirt – what’s not to love! Only problem is that I ordered a size too large. I’ll be buying more, just the next size down.