To improve customer benefits from January 28, 2024, we will update and adjust the Refund and Return policy according to the ratio for some specific cases as follows:
Case 1. Defective product:
– Torn, printing error, wrong color, wrong product sent: 100% refund or resend new product (depending on customer’s intention).
Case 2. Order lost during shipping
– 100% refund or resend new product (depending on customer’s intention).
Case 3. Customers are not satisfied with the quality (Product images and quality are clearly publicized):
We will carefully review each case and support refund depending on each case and customers do not need to send the product back.
Case 4. Customer is not satisfied with fast shipping:
– If the delivery deadline announced in the delivery policy page is exceeded: We refund the fast shipping fee to the customer (note: if the customer orders on Saturday and Sunday, the fast shipping delivery time may vary). May be 1-2 days later)
Case 5. In case the customer wants to return the goods (not for reasons related to the product, but because the customer changed his mind when receiving the goods):
Please choose your size carefully before you order, we don’t accept to exchange the size, or exchange product unless otherwise we send the wrong size or wrong products. Because every product we ship is Printed on demand. Each product is unique and has special value to the person who ordered it, and cannot be sold to another person. You can only change size or color within 12 hours of placing your order by providing us with your order number via email: support@teamcraze.com.
Case 6. The customer provided a missing address, or an incorrect address that prevented successful delivery:
Contact email: support@teamcraze.com to provide information, we will consider sending the product back to you.
In addition to the cases mentioned above, the remaining cases will be supported according to the following our policy.
Olivia Clark Verified
MI’m an ordinary man, but when I wear these shirts in Thailand I cause a sensation among the girls, I kind of shine like a star in the bars of Pattaya. Not only do I feel different, but I am different. I’m fantastic !!!
Mason Walker Verified
Great quality and beautiful color. Quick turnaround time and helpful service.
Isabella Wright Verified
I go around the world wearing my shirts, girls love me!!!
Mia Martinez Verified
Fit as expected. Looked good
George Gagliardi Verified
MI’m an ordinary man, but when I wear these shirts in Thailand I cause a sensation among the girls, I kind of shine like a star in the bars of Pattaya. Not only do I feel different, but I am different. I’m fantastic !!!